Wouldn’t it be lovely if you had a crystal ball that could correctly forecast your clinic’s future? Ideally, this magic ball could indicate future sales, track staff performance, and measure other critical key performance indicators (KPIs). It would also provide insights – and transparency – to help you make more informed business decisions. Unfortunately, crystal balls only exist in fairy tales, but if you want to easily and accurately predict your clinic’s future, rely on Auditdata’s analytics platform, Discover, to gather essential business insights. 

Discover turns raw data into valuable insights, and is critical for your clinic’s success.  Auditdata’s suite of Discover reports offer numerous – and significant – benefits, as they can improve patient outcomes, reduce waste, increase revenue, reduce costs, identify problems, track staff performance, and improve processes exponentially. This information can help make your clinic safer, more informed, productive, and profitable. 

Conversely, healthcare practices can face numerous problems without proper reporting, including wasteful spending, inefficient processes, reduced reimbursements, poor decision-making, and negative patient outcomes. 

According to the World Health Organization, there’s a one in 300 chance of a person being harmed because of a care-related administrative error. In comparison, there’s only a one in a million chance of being harmed in an airplane incident. Reporting helps increase safety – among other key metrics – in your audiology practice. 

Reporting is one of the best ways to view and track critical data, including KPIs, customer outcomes, revenue, customer satisfaction, and loyalty.  

Streamlined analytics and effective reporting processes make issues more visible, allowing your clinic’s leadership to immediately address and resolve problems like high return rates, spending waste, declines in customer satisfaction, negative online reviews, inefficient scheduling etc. As a result, you’ll see improvements in care quality, profitability, customer loyalty, and sales, among other KPIs. 

Whether you’re looking at weekly, monthly, quarterly, or even year-end reports, Auditdata Discover will be invaluable. Discover is an analytics platform that makes your business transparent by providing metrics that empower you to make fact-based decisions. It was designed specifically for audiology businesses, and hearing clinics worldwide use this solution to optimize operations, boost key metrics, and maximize successes. 

While it’s clear that a structured approach to business reporting and analysis is advantageous, some clinic leaders may worry about a few common challenges, including: 

• Unprocessed data. Many audiology practices – like other healthcare organizations – are overwhelmed with the sheer volume and complexity of data that they need to manage. Luckily, Auditdata’s Discover solution turns the data into easy-to-understand reports, providing more transparency and a comprehensive view of your practice. Don’t worry about having large volumes of information. Discover makes it easy to gain the insights you need. 
  
  
• Security. Your clinic is dealing with large quantities of data, and much of the information is sensitive. Therefore, your systems must be secure to protect consumer privacy and mitigate the risks around potential data breaches. Discover – like all Auditdata’s solutions – is ISO certified, meeting the highest safety standards in the marketplace. Our system is hosted on Microsoft Azure, one of the most secure hosting platforms in the world.  Since we offer the highest levels of data security, you can be reassured knowing that your confidential customer data is extremely safe in our system.  
  
  
• Fragmentation. Healthcare data is often stored in various formats and in various locations, such as Practice Management Software (PMS), EHR (Electronic Health Records Systems), financial software, scheduling software, etc. Integrating all this data into one report – or a “single source of truth” – can be challenging with other disparate systems. But since Auditdata’s solutions are completely integrated, your clinic doesn’t have to worry about managing disjointed systems or fragmented data sources.  

Since Auditdata’s solutions centralize data, you’ll easily access a wealth of accurate, up-to-date information. With Auditdata, it’s possible (and simple!) to use intuitive data-driven tools to increase transparency, overcome challenges, and improve operational efficiency. 

Reporting helps you gain valuable insights into every aspect of your business. An important part of this effort is identifying problems so you can fix them quickly and properly.  

Discover can help your clinic identify underperforming areas so you can adjust accordingly. If (or when) reports spotlight an issue, you can take proactive steps to resolve it.  

For instance, if Discover shows that you are not meeting financial goals, you can analyze the data to determine why. Perhaps one of your clinicians is underperforming, your scheduling is inefficient, or you have high hearing aid return rates. Look at the reports to pinpoint the issues and then take proactive steps to resolve them.  

Additionally, Discover can help you improve processes and workflows by identifying any problems that could be wasting time or money. Identifying and fixing even one issue – like optimizing your scheduling or improving workflows – can result in significant cost savings, higher productivity, and happier customers. 

The information obtained will allow you to identify any weaknesses and forecast future problems before they occur – kind of like having a crystal ball! 

Approximately 60% of healthcare leaders use predictive analytics in reports to improve quality of care.  And, hopefully, more leaders will start leveraging analytics, which can help you focus on the most important things for your business – improving clinical and commercial performance. Information obtained from reports can significantly increase your bottom line, as this data provides important insights on KPIs like sales numbers, hearing aid trials, returns, and more. 

Discover’s reporting options include a client conversion report, which displays how well new leads are converting into buying customers, as well as marketing, sales trends, and service provider reports. This can help increase transparency, boost productivity, drive sales, cut costs, reduce errors, and improve processes. 

Activating your data will highlight how to increase clinical performance, where to focus your marketing efforts, if any clinicians are underperforming, and more. These insights will help you elevate positive outcomes across your business.  

Anyone who has ever run an audiology clinic can tell you that it’s busy, hectic, and there are not enough hours in the day to get everything done. Often, in a fast-paced clinic, it can be easy to neglect reporting. But don’t overlook this essential tool that can help you identify any inefficiencies in your clinical workflows that may be wasting time, money, or resources, and possibly even hindering customer care. 

Use Discover to manage goals, track KPIs, and monitor trends, and determine where there might be inefficiencies and/or bottlenecks in your processes. Once you identify any problems in your workflow, scheduling, or other systems, you can fix them to boost key metrics, like productivity. Keep in mind: a well-organized, efficient clinic is more likely to perform well, consistently reaching (or exceeding) its targets. 

Take full advantage of the data-driven tools and accurate, advanced reports in Discover so you can make more informed, strategic, operational decisions to improve your processes, workflows, and other systems. 

As widespread labor shortages continue, it’s essential to keep your employees happy, motivated, and loyal. Employee retention has never been more important, and reports can help with this essential effort. 

As many employees are overutilized, overwhelmed, and burnt out, be sure to ease any pressure that you can. For instance, avoid making your employees perform tedious, repetitive tasks. One way to do this is to automate data management, eliminating the need for employees to tediously hand-produce reports – which will boost accuracy, as well.  

Reports can also track employee metrics, providing an objective perspective on how your clinicians and staff are performing. Use Auditdata’s reporting features to evaluate your team’s performance, efficiency, and effectiveness. Discover is invaluable in calculating each clinician’s productivity to determine how many appointments they’re conducting, their sales and conversion numbers, customer satisfaction metrics, and more.  

Discover makes it easy to determine whether your staff members are meeting key metrics for sales, performance, etc., which can help you calculate bonuses and other metrics-based financial incentives. Analytics can also help you identify any lower-performing staff members, so you can provide additional training and support, or take other actions, as necessary, to boost their performance.