After completing this module, you will be able to:

• Easily navigate the platform
• Locate information across modules
• Access valuable resources
• Sign in and out of Manage 
• Understand key terminologies of the software

GO TO COURSE

This module is designed for admin users in Manage to learn how to navigate through the various company and environment settings, including: 

• Scheduler and Patient Settings
• Notifications and Surveys
• Location Settings
• Finance and Inventory Settings
• Task Management
• Activity Workflows
• Marketing Management

GO TO COURSE

Throughout this module, you will acquire the necessary skills to effectively handle your hearing care practice's appointment scheduling requirements using Manage's advanced features, such as:

• Appointment Overview
• Advanced Provider Allocation
• Check-in Management
• Appointment Reminders 
• Resource Allocation

GO TO COURSE

Throughout this section, you will gain comprehensive knowledge on:

• How to utilize the Patient Summary Card tool
•  How to  access and review essential patient details 
• How to navigate the various sections of the Patient Summary Card
• How to improve patient care by utilizing Guided Workflows
• How to fill out and manage Intake Forms and Surveys

GO TO COURSE

You will gain the knowledge and skills to configure the Noah integration and manage hearing test result categories for accurate and streamlined patient record-keeping. 

GO TO COURSE

You will learn how to navigate the Inventory module and use features such as Product Catalog, Supplier Management, Inventory History, Inventory Transfer, Battery and Service Management, Device & Hearing Instrument Management, Stock Management, and Repair Management to streamline inventory management, track and analyze inventory data, and improve overall operations.

GO TO COURSE

You will delve into various aspects of financial management within your hearing clinic. We will guide you through the process of :

• Generating quotes and invoices
• Streamlining billing
• Applying and tracking discounts for accurate billing. 
• Managing insurance from referral to payment tracking
• Tracking insurance billing and generating patient accounts receivable statements. 

GO TO COURSE

You will learn how to :

• Use patient and business surveys for audits
• Track records for audits 
• Simplify reimbursement processes 
• Access all historical patient notes 
• Maintain HIPPA compliance

GO TO COURSE

This course will elaborate on the available reports in Manage. There are six categories available: 

• Sales
• Operations
• Finance
• Marketing 
• Inventory 
• General

GO TO COURSE

Your hearing clinic may have invested in the latest equipment and most innovative technologies, but what good is it if your staff doesn’t know how to use it?

Training your team to use new technologies – like the Auditdata solutions – has numerous benefits, helping your clinic:

• Increase productivity and efficiency. Training helps employees learn how to work faster and more efficiently using the new tools.
• Reduce errors and frustrations. When employees understand how to properly use the technology, it will reduce (or eliminate) struggles, errors, and frustrations.
• Eliminate redundancies. Training helps eliminate redundancies, where employees are working more slowly and/or duplicating efforts because they're not familiar with the tools.
• Reduce risks. When employees are properly trained on new tech tools, it helps reduce risks, which is especially important around data management and governance. Proper tech use helps prevent cybersecurity threats and keep sensitive information secure.
• Increase agility. The most successful organizations (and employees) can adapt quickly and effectively. Use training to equip employees with skills that will make them confident, competent, and agile in their daily tasks – and when confronted with change.
• Increase employee satisfaction and retention. Employees want to learn! In fact, ongoing training is the most important decision-making factor by today’s job seekers. Offer training so your staff can learn new skills, gain confidence, and be happier at work.
• Gain a competitive advantage. Set your clinic apart from the competition with higher quality products, more efficient service delivery, and better customer support. To achieve this, you’ll need amazing employees who are the best at what they do, which requires continuous workplace training.

Studies show that students retain between 25-60% more through online learning than they do in traditional classroom settings. Plus, 93% of employees would rather learn on the job, which e-learning enables them to do.
The Auditdata team encourages our customers to leverage e-learning, an efficient, convenient, engaging, economical way to train your staff without the challenges associated with classroom-based training. We offer a free standard version of our e-learning materials, as well as a paid, customizable version.

The benefits of using e-learning to train your employees includes the ability to:

• Customize training. Each of your employees have different needs, responsibilities, and learning styles. Plus, each staff member will need to use the Auditdata tools differently. Your audiologist will use the hearing examination tools within Measure, while your front office staff will rely on appointment reminders, and your office manager may need to leverage the marketing features. Offer training that’s accessible and relevant to everyone.
• Let employees learn at their own pace. E-learning allows students to discover, read, watch, and interact at their own pace, which leads to increased student satisfaction and reduced stress.
• Reduce costs. In-person training can expensive when you factor in the cost of an instructor, travel time, time off work, and the cost of books/materials, but eLearning is far more economical. Global company IBM claimed it saved $200 million by switching to eLearning vs. classroom based training, and they estimated that every dollar invested in e-learning resulted in $30 in additional productivity since employees didn’t need to travel or take time off work for training.
• Use multimedia materials. Custom e-learning utilizes multimedia materials, letting participants view graphics, watch videos, and use interactive online features. Instead of slogging through pages of dull textbooks or sitting passively through presentations, e-learners are engaged in the material, which increases retention.
• Make learning more efficient. Today’s learners want bite-sized information fast and on demand, and this microlearning makes learning 17% more effective. E-learning is more efficient and can reduce learning time by 20-65% vs. traditional, in-person learning. And, interestingly, mobile users complete e-learning courses 45% faster than desktop learners.
• Learn in a judgement-free zone. In a traditional classroom setting – or in the workplace – students might be hesitant to raise their hand and risk failure or embarrassment. But with e-learning, students can learn, explore, and course-correct, as necessary, in a judgement-free zone.
• Foster better collaboration and team building. It can be challenging to get quiet students to participate – and to get boisterous students to pay attention – in traditional classroom settings. E-learning provides the ability to learn, share, collaborate, and connect, and is beneficial for students of all personality types and learning styles.
• Standardize the experience. Learners’ training experiences are influenced by different instructors, personalities, and materials, all of which can vary wildly from location to location in traditional settings. E-learning provides a standardized experience, delivering the same high-quality instruction and materials to all students, resulting in better control over the learning environment. With this learning approach, you can feel comfortable that all your employees are accessing the same, high-quality experience.

Auditdata’s team will help install our best-in-class solutions, and then expertly onboard and train your employees. We’re here to support you, every step of the way, to help you use these solutions in your clinic.

We will:

• Work collaboratively with your team to ensure our customizable solutions are set up just the way you want (and need) them.
• Make sure everything is working properly.
• Design an onboarding plan for your clinic based on your goals, the Auditdata solutions you’re using, as well as the size and complexity of your practice.
• Train your staff on the various features and functions that our solutions offer.
• Answer your questions.
• Troubleshoot, as necessary.

We offer:

• Migration and customer training
• Support 24/7 in all time zones around the world.
• Multi-lingual support staff who can help train and onboard hearing practices anywhere in the world.
• A robust online help center, which has a variety of resource materials to answer commonly-asked questions and resolve common issues.
• 1^st-3^rd level support, based on the urgency and complexity of the need.
• E-learning materials (either at no cost, or paid customizable versions)

After signing up, you'll receive an email with instructions on how to access your training materials and schedule your training session.

Basic training sessions typically last 60 minutes, while advanced sessions may be longer. Customized training sessions are tailored to your needs and can vary in length.

Our support team is available to help you troubleshoot any technical issues you may encounter during training. You can reach out to them via email or phone for assistance.

Online training is conducted remotely, while in-person training is conducted on-site. Online training is typically more flexible and convenient, while in-person training can be more immersive and hands-on.

After signing up for a training package, you'll receive an email with instructions on how to schedule your training session. You can typically choose from available times and dates that work best for you.

If you need to reschedule a training session, simply reach out to our support team via email or phone. We'll work with you to find a new time and date that works for you.

You can access our support resources by visiting our help center. Here, you'll find links to our user forums, knowledge base, and contact information for our support team.

Ongoing support services typically include access to a support team that can help you troubleshoot issues and answer questions as they arise. You may also have access to additional training resources and user forums.

The length of a certification program can vary depending on the package and the complexity of the software product. Typically, certification programs include a series of training modules and assessments that must be completed within a specified time frame.

E-learning is a form of remote training that allows you to learn at your own pace, on your own schedule. It typically involves online modules that include text, images, and interactive elements such as quizzes and videos. E-learning can be accessed via desktop or mobile devices and can be completed from anywhere with an internet connection.

"E-learning with own brand" refers to a customized e-learning solution that is branded with your company's name, logo, and colors. With this type of e-learning solution, you can tailor the look and feel of the e-learning platform to match your company's branding, which can help to reinforce your brand identity and create a more cohesive learning experience for your employees or customers.